0866407-A1 is referenced by 102 patents and cites 4 patents.

A system and method for providing telemarketing services through a hypertext network that interconnects a telemarketing server system with a customer computer and an agent computer. The telemarketing server accepts a telemarketing request from the customer, and forwards the request to the agent if the agent is available, and to a queue if the agent is not available. When an agent receives a request, communications are either established between the customer and agent at once, or else scheduled for a later time. Telemarketing functions are implemented separately from media transport functions through a hypertext network such that the need for geographic centralization of telemarketing agents is eliminated.

Title
System and method for telemarketing through a hypertext network
Application Number
EP19980104468 19980312
Publication Number
0866407 (A1)
Application Date
March 12, 1998
Publication Date
September 23, 1998
Inventor
Neil Joseph Thomas
US
O& 039
Assignee
At & T
US
IPC
H04M 03/50
G06F 17/30
H04M 11/00
H04M 07/00
H04M 03/50
G06Q 30/00
H04M 03/42
H04M 11/00
H04M 07/00
H04M 03/51
G06Q 30/00
H04M 03/42
View Original Source Download PDF