0425161-A2 is referenced by 36 patents and cites 2 patents.

In the present invention, a first agent terminal, of a group of multi-windowing agent terminals, answers an integrated voice/data call by (i) directly receiving and displaying call-related information from a communication system in a "Phone" window, and (ii) retrieving data information from a host database system, and then transferring the voice portion and either (a) predetermined received call-related information, or (b) a current data display status indication directly to a second agent terminal of a second group of agent terminals. The second agent terminal uses the received data to access a same or other host database system for automatically displaying the pertinent data at the second agent terminal to continue the voice and data call.

Title
Customer definable integrated voice/data call transfer technique.
Application Number
EP19900311294 19901016
Publication Number
0425161 (A2)
Application Date
October 16, 1990
Publication Date
May 2, 1991
Inventor
Willcock William T
US
Oberman Richard A
US
Gawrys George W
US
Assignee
American Telephone & Telegraph
US
IPC
H04Q 11/04
H04M 11/06
H04M 03/58
H04M 03/50
H04Q 11/04
H04Q 03/00
H04M 03/58
H04M 03/50
H04M 11/00
H04Q 11/04
H04Q 03/00
H04M 03/58
H04M 03/51
H04M 11/00
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